Commercial Engraving Supplies
Eligibility
Commercial Engraving Supplies operates as an online shop and is exclusively available to entrepreneurs with a valid and current Australian Business Number (ABN).
Applicability
These General Terms and Conditions apply to all clients of Commercial Engraving Supplies.
Order Process
- Registration/Login: Prior registration or login is necessary to add items to the shopping basket. If not already registered, the customer will be prompted to create an account or log in to their existing account.
- Selection: The customer will browse our online shop and choose the desired item(s) by adding them to the cart
- Purchase Confirmation: Once the customer has selected the item(s) and is ready to proceed, they will click on the payment button to finalize the purchase. By completing the payment process, the customer’s offer of purchase becomes binding.
- Receipt of Purchase: Upon successful payment, the customer will receive an automatic purchase receipt via email, confirming the details of their order.
- Order Acknowledgement: Commercial Engraving Supplies will promptly acknowledge the customer’s offer of purchase. This will be completed via a confirmation email, providing an order summary, or by shipping the ordered items to the customer’s designated address.
Registration
To access and use our online shop, customers are required to register and create an account.
Prices and stock information will be visible only after your registration has been reviewed and approved by our team.
It is the customer’s responsibility to ensure that their account information, including contact details, remains accurate and up to date at all times. All communication from Commercial Engraving Supplies will be conducted via email. It is important to regularly check your email and ensure that emails from us are received and read.
Account Rejection or Revocation: Commercial Engraving Supplies reserves the right to reject or revoke an application for registration or conclude an existing account if we determine that the user is not a wholesale account but an end-user account.
Terms of Payment
All prices displayed in our online store are final and inclusive of GST (Goods and Services Tax).
The customer will have the opportunity to select the preferred delivery method & is responsible for the payment of all delivery fees at the time of checkout. Any additional delivery fees incurred, such as redelivery or returned delivery, will be the responsibility of the customer.
Payment must be made once the sale is finalised. We offer multiple payment options, such as PayPal, credit card, and bank transfer. If you choose to pay via bank transfer, please note that immediate payment is necessary for us to proceed with your order. We kindly request that you make the payment promptly to prevent any delays in processing and shipping your order.
Shipping & Insurance
The customer assumes both the cost and liability for shipping once the delivery is sent out from our fulfillment center. Commercial Engraving Suppliers will take precautions to pack the items securely to prevent damage and will provide a tracking number if available. However, in the event of lost or damaged parcels, it will be the customer’s responsibility to contact the chosen delivery carrier for inquiries.
Custom-Made Products and Minimum Purchase Qtys
Custom-made products, such as cut-to-size extrusions or custom stainless steel plates, produced specifically for the customer by Commercial Engraving Supplies, cannot be returned or exchanged.
To initiate a return, customers must submit their requests within five business days. Approval from Commercial Engraving Supplies is required for all returns. Refunds for returned items will be issued after deducting a restocking fee of 10%. The customer will be responsible for covering the freight charges associated with returning the items.